EVERITA STRELCA
PRM ASSISTED TRAVEL TRAINER
TRAVELLING CLOUD
WHO IS EVERITA?
Everita is a disability advocate whose skills and experience as an aviation instructor helped her to understand the needs of disabled traveler’s and shoppers. She also works in mental health training supporting those who cannot access the help they need through their GP.
Her Services include: Emotional Geography, Mental Health training and Disability Confident courses for aviation & retail
Helping clients to better under the emotional journey of customers more than the physical gives them a much better understanding of what influences customers decisions.
Everita’s mission as a Geographer of Emotions is to change perceptions and improve access to holidays and travel so that everyone can enjoy time with family and friends, and she also works to breakdown the barriers faced by people with poor mental health.
Outside of Emotional Geography she works in mental health and disability and enjoy spending time with her husband and family and loves spending time in the garden
e.strelca@mindwisesolutions.org www.mindwisesolutions.org
=44 7565 507 600
EVERITA’S SERVICES
YOUR JOURNEY THROUGH AN AIRPORT
Understanding the barriers to travel faced by those with disabilities – a 4 hour workshop designed to be delivered in English in one session – for travel/aviation professionals seeking to provide the best possible service to all of their passengers
Presented by Everita and her partner Michael Connolly, this course is designed specifically for aviation professionals to show you and your colleagues the emotional journey taken by assisted passengers when they travel through your airport.
We all know the physical journey that all passengers take when flying but do we understand the emotional path travelled? This can be a very different journey fraught with problems for both the prepared, the unprepared, the experienced and inexperienced alike.
We have taken passengers on this journey to understand the positive and negatives and to help you to improve this journey for all future passengers.
COURSE FEATURES
• Understand how different conditions effect the customers journey
• Realise the simple changes that can be made to positively effect the emotions state of your customer
• Discovering how to support your customer